It’s our mission to make you, our customer, feel confident with Contentor as a supplier of your e-commerce texts and translations. We offer our guarantees for efficient and high-quality services, and comprehensive platforms.
Satisfied Customer Guarantee
Every Contentor customer should be a satisfied customer. This means that you only pay for the services and orders that you are satisfied with. Should you experience that final texts do not live up to your expectations set by the test texts, we will immediately correct the issue. If, however, you feel that you’d rather terminate the collaboration, you will not be charged for the project time.
Dedicated Contact Guarantee
You will always have contact with the same project manager at Contentor with communication via email or phone. This reduces the risk of misunderstandings, and creates an easy line of communication to solve any problems.
While we attempt to service our customers’ special requests in the best possible way, we do guarantee delivery based on expectations that are set when the orders are placed.
Duplicate Text Guarantee
We ensure that all text is original and cannot be flagged as duplicate or plagiarised content. We do this via Copyscape, a tool which verifies that the text does not resemble an existing text online. This also ensures that your texts’ SEO will not be penalised by search engines.
We claim no copyrights on the texts we deliver to our customers – it is up to you to decide how you will use the texts. Our writers privately agree to waive copyright the moment they commit themselves to a customer assignment through Contentor.
We minimise manual work
With our automated API and plugins, you can quickly and easily download and publish your web texts directly into your e-commerce platform or CMS. Read more about Contentor GO!
Not just translation, but localisation
Our translators work in their own native language and are aware of the linguistic differences and nuances of a particular language. Thus, we can ensure that the texts we produce are set in the correct context for the desired language and audience, by using native-level diction.
We follow clear guidelines for each specific language
All writers follow defined rules regarding quotes, source criticism and correct language. The writers write with active spelling check and run through defined processes for proofreading their texts before delivery.
We use dedicated proofreaders
To ensure that there are no concerns about language errors, we proofread, edit, and correct all texts before delivering them to you.
We care about privacy
Contentor never reveals our customers’ identities or performed services without approval. You can be sure that your texts are created without it being revealed that they have been produced by Contentor.